We'll be happy to change your booking date provided you contact us more than 14 days prior to your original booking date. To change your booking, please email info@whiskyandale.com.au with the following information and our team will contact you to confirm within 3 business days:

~ Booking reference (beginning with 'R')
~ Booking name
~ New class dates (see 'Whisky Classes' for a list of available dates)

We're unable to offer cancellations or refunds on any ticket. If you're unable to make a class or event, you are welcome to pass your ticket to a friend without notification.

We understand that unexpected events can pop up at the last minute. In the case you are unable to make a class or event and are unable to give 14 days notice prior to your original booking date, please follow the details below:

~ Illness: In the case that the participant is unable to attend due to an illness, please email a medical certificate and your booking reference (beginning with ‘R’) to info@whiskyandale.com.au by no later than 12pm on the day of your class or event booking. Our team will be in touch within 5 working days. All booking cancellations in the case of illness will be offered a full refund or change of booking date minus booking fees and administration fee of $15 per person.

~ Family emergency: In the case of a family emergency, please email your booking reference (beginning with ‘R’) and emergency details to info@whiskyandale.com.au no later than 12pm on the day of your class or event booking. All booking cancellations in the case of a family emergency will be offered a full refund minus booking fees and administration fee of $15 per person.

~ Government enforced lockdown or isolation directive: In the case that the participant has been ordered into a government enforced lockdown or self isolation we are here to work with you.

a) In the case that your class or event date falls on a day of government enforced lockdown for the Victorian region, our events team will contact you as quickly as possible following the lockdown announcement. Effected participants will have the option to change their booking date to a future class or event date, or be issued with a cash voucher that can be used to book a future class, event, or at the bar and bottle shop (not available for online bottle shop purchases).

b) In the case that the class participant has been ordered into self isolation by order of the Victorian Government, please email info@whiskyandale.com.au with details and our team will do their best to respond within 48 standard business hours. Effected participants will have the option to change their booking date to a future class or event date, or be issued with a cash voucher that can be used to book a future class, event, or at the bar and bottle shop (not available for online bottle shop purchases).

To change or cancel your table booking, please head to your confirmation email where you can easily change or cancel your booking via a quick link.